Based on the updated “shelter in place” order issued by Governor Pritzker until April 30, 2020 all ERBA Outreach Offices will be taking phone appointments with customers until the order is lifted. Please call your local ERBA office to schedule your phone appointment; if additional documentation is required they will instruct you on the process.
Customers with an appointment already scheduled will receive a phone call from an ERBA staff member to complete your application process. We will attempt to call within a 15 min. time window of your scheduled appointment. Please allow one for the phone appointments and have your appropriate documents ready. Keep in mind staff will be on the phones majority of the time, please leave a message and they will return your call as soon as possible.
Our staff and customers are valued very much and we understand the challenges the next few weeks are going to bring. By being smart and following simple hygiene guidelines, wecan hopefully beat this virus and come out stronger than before. God Bless Each of You.
ERBA serves Clark, Coles, Crawford, Cumberland, Douglas, Edgar, Jasper, Lawrence, and Richland counties. For more information, or to set up an appointment, please contact your local ERBA Outreach Office (217-253-4434) or call 800-252-1152.
Outreach Office Hours:
Monday 10:00 a.m. – 6:00 p.m.
Tuesday 8:00 a.m. – 4:00 p.m.
Wednesday 8:00 a.m. – 4:00 p.m.
Thursday 8:00 a.m. – 4:00 p.m.
Friday 8:00 a.m. – 4:00 p.m.